Process Driven Problem Solving

Diagram of three main tools Process driven problem solving is the use of a formal process as your main approach to solving problems. The main advantages are:

The process can much more easily be executed by a team of problem solvers. This makes the approach scalable.

Since the process is formally defined it can be continuously improved. Over time the process can evolve to be so powerful it's your most important asset, as it is for many of the world's largest companies like Toyota, Intel, and Exxon, and for all of science via the Scientific Method.

Process driven problem solving is the second of the three main tools in our toolkit for solving difficult social problems. The diagram explains how doing a root cause analysis well requires process driven problem solving. The process thus serves as a wrapper for the root cause analysis approach you wish to take.

Examples of process driven problem solving

Example 1

The Cycle of EvolutionA process is a reusable series of steps to achieve a goal. The most successful process in the world is the three step process of the evolutionary algorithm: replication, mutation, and survival of the fittest (selection). In only 3.5 billion years this process produced you and me.

The real kicker is The Cycle of Evolution is random. It's not intelligent. Nature never asks "Given this situation, what would be a good mutation to try in the next cycle of replication?"

But humans can ask that question. In fact, this website asks that question as directly as possible: "Given the sustainability problem, what would be a good approach to take in our next generation of solutions?" We've concluded the answer is the System Improvement Process. It's the heart of our approach.

Example 2

The oldest, most studied book in the world on business strategy is Sun Tzu's The Art of War. This two thousand year old book takes a process driven approach to problem solving. Its main strategy is to use this process:

Sun Tzu's Five Things Process

Therefore measure in terms of five things, use these assessments to make comparisons, and thus find out what conditions are. The five things are the way, the weather, the terrain, the leadership, and discipline. 1

Example 3

Toyota became the world's largest auto manufacturer in 2007. It got there by using the "14 Toyota Way Principles," its company wide process. These have been much studied and emulated. So that you can see how powerful they are and how they might be used in your process, here are the principles. The justification of this very complex approach is this: "The right process will produce the right results." 2

Executive Summary of the 14 Toyota Way Principles

Section I: Long-Term Philosophy

Principle 1. Base your management decisions on a long-term philosophy, even at the expense of short-term financial goals.

Section II: The Right Process Will Produce the Right Results

Principle 2. Create a continuous process flow to bring problems to the surface.

Principle 3. Use “pull” systems to avoid overproduction.

Principle 4. Level out the workload (heijunka). (Work like the tortoise, not the hare.)

Principle 5. Build a culture of stopping to fix problems, to get quality right the first time.

Principle 6. Standardized tasks and processes are the foundation for continuous improvement and employee empowerment.

Principle 7. Use visual control so no problems are hidden.

Principle 8. Use only reliable, thoroughly tested technology that serves your people and processes.

Section III: Add Value to the Organization by Developing Your People

Principle 9. Grow leaders who thoroughly understand the work, live the philosophy, and teach it to others.

Principle 10. Develop exceptional people and teams who follow your company’s philosophy.

Principle 11. Respect your extended network of partners and suppliers by challenging them and helping them improve.

Section IV: Continuously Solving Root Problems Drives Organizational Learning

Principle 12. Go and see for yourself to thoroughly understand the situation (genchi genbutsu).

Principle 13. Make decisions slowly by consensus, thoroughly considering all options; implement decisions rapidly (nemawashi).

Principle 14. Become a learning organization through relentless reflection (hansei) and continuous improvement (kaizen).

Taken one at a time, the principles each make plenty of sense. But one could just as easily provide a different set of principles. So what makes these so special? Why do they work so well?

Because they are the result of decades of continuous process improvement. They are integrated and self-reinforcing in hundreds of subtle ways that escape casual examination. In other words, the power of the 14 Toyota Way Principles comes from emergent behavior.

 

(1) Source: The Illustrated Art of War, by Sun Tzu, translated by Thomas Cleary, 1998, Strategic Assessments, item two.

(2) The Toyota Way Principles may be read here, which offers a little more data for each principle.

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